Contact Us

Have a question, need help with your order, or just want to say hello?
Our team is always happy to assist you.
Whether it’s about your order, delivery, or skincare advice, we’re just a message away.

You can reach us directly at support@luxeveria.com or simply fill out the contact form below.
We aim to respond to all inquiries within 24–48 hours — because your experience matters to us.

We can’t wait to hear from you!

We’re Here for You

Have a question, need help with your order, or just want to say hello?
Our team is always happy to assist you.
Whether it’s about your order, delivery, or skincare advice, we’re just a message away.

Thanks for contacting us. We'll get back to you as soon as possible.

Email Us:

support@luxeveria.com

Our customer support team is available to assist you Monday to Friday, from 10:00 AM to 5:00 PM (local time).

Australia: (03) 5910-3211

United Kingdom: 0117-463-2260

United States & Canada: (229) 459-8747

We look forward to assisting you!

 

 

 

 

Shipping & Delivery – Your Questions Answered

How long will it take for my order to arrive?

We aim to process and ship all orders within 2 business days.
Once your parcel is on the way, you'll receive a shipping confirmation email with a tracking link to follow your delivery.

When will my order be delivered?

Delivery timeframes vary depending on your location:

Australia, New Zealand, USA, Canada, UK: Estimated delivery via DHL within 5–10 business days.

What are the shipping costs?

Australia:

Free shipping on orders over AUD $62

Orders under AUD $62: AUD $7.99 flat shipping fee

How can I monitor my delivery progress?

Once your order has been shipped, you’ll receive an email with your tracking link so you can monitor your delivery at any time.

What steps should I take if my order hasn’t arrived yet?

If your order hasn’t arrived after 15 business days, please contact our friendly customer support team at:
📧 support@luxeveria.com
We’ll be happy to assist you and make sure you’re taken care of.

Does Luxevéria offer international shipping?

Yes! We proudly offer global shipping.
We deliver to Australia, New Zealand, United States, Canada, United Kingdom, and most other countries worldwide.