Shipping Policy

We strive to provide efficient shipping options to our customers worldwide. For major markets, we utilize the following shipping carriers:

  • USA: USPS, UPS, DHL
  • Canada (CA): Canada Post, UPS, DHL
  • DACH (Germany, Austria, Switzerland, Luxembourg, Liechtenstein): DHL, DPD
  • United Kingdom (UK) and Ireland (IE): Evri, Royal Mail, DHL
  • Netherlands (NL): PostNL, DHL
  • France (FR): La Poste, DPD, DHL
  • Belgium (BE): Bpost, DHL
  • Nordic Region: PostNord, DHL
  • Australia (AUS): NZ Post, Australia Post, DHL
  • Italy (IT), Spain (ES), and Portugal (PT): DHL, GLS

For geographic regions not specifically mentioned above, we primarily ship via DHL. Once your order has been dispatched, we will provide you with a tracking number and carrier information as soon as it becomes available. Please note that this list may not include all available carriers.

 

Standard Shipping: A$7.99

Express Shipping: A$15.98

Free Shipping minimum order: A$62.00

Primary Markets - Standard Delivery (7-15 business days)

United States (Continental), Australia, New Zealand, Singapore, United Kingdom, Canada, Ireland, South Africa, Israel, Netherlands, Belgium, Denmark, Norway, Finland, Sweden, Cyprus, Malta, Jersey, Guernsey, Isle of Man, Puerto Rico, Austria, Croatia, Estonia, Lithuania, Latvia, France, Greece, Italy, Luxembourg, Portugal, Slovakia, Slovenia, Spain, Iceland, Liechtenstein, South Korea, Japan, United Arab Emirates, Qatar, Kuwait, Oman, Mexico, Malaysia, Switzerland, Czech Republic, Poland, Romania, Hungary

 

Extended US Territories (15-25 business days)

Hawaii and Alaska

 

Please note: Due to geographical location and shipping logistics, deliveries to Hawaii and Alaska require additional transit time.

Caribbean & Remote Territories (20-30+ business days)

Delivery times may vary significantly due to location and shipping infrastructure

 

Caribbean Islands:

Bermuda, British Virgin Islands, Cayman Islands, Turks and Caicos Islands, Montserrat, Anguilla, Bahamas, Jamaica, Barbados, Trinidad and Tobago, U.S. Virgin Islands, Guam, American Samoa

 

Remote Territories:

Falkland Islands, Gibraltar, and Saint Helena

 

Important Delivery Information

For Primary Markets (including Channel Islands & Puerto Rico):

  • Reliable shipping infrastructure ensures consistent delivery times
  • Multiple carrier options available
  • Full tracking coverage throughout transit
  • Express shipping options may be available

For Caribbean & Remote Territories:

  • Delivery times are estimates and may extend beyond 30 business days
  • Limited shipping carrier options available
  • Potential for weather-related delays, especially during hurricane season (June-November)
  • Customs processing may cause additional delays
  • Tracking information may be limited during international transit

For Hawaii & Alaska:

  • Additional processing time required for inter-state shipping
  • Weather conditions may affect delivery schedules

average delivery times

Most orders arrive in around 7–15 business days after dispatch.

  • USA / UK / Canada: delivery is typically faster than average in many areas.
  • Remote or rural areas: delivery may take longer due to limited carrier routes and handoffs.
  • International deliveries: timing can also vary depending on local courier networks and (where applicable) customs clearance.

While we always aim to get your order to you as quickly as possible, delivery times may vary by destination and carrier conditions.

important shipping information

  • The delivery times provided are estimates and may vary depending on your location.
  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking link.
  • Orders are processed and dispatched within 1 business day.
  • Priority Shipping includes expedited processing and shipment insurance for added peace of mind.

Order Cut-off Time 5:00 PM - CET Shipping Time: 7-15 Business Days (Mon-Fri) We aim to dispatch all orders from our warehouse within 24 hours, but please allow up to 2 business days (Mon-Fri) during peak periods. 

 

* Shipping time excludes clearance/customs delays (if applicable)

customs & import fees

For deliveries outside of the EU, additional customs duties or import fees may apply.
These charges are the responsibility of the buyer and are determined by the local customs authorities.